Managed Network Services
Your network,
managed
Carrier-grade connectivity and 24×7×365 network operations for
multi-site teams — with the discipline of a carrier and the
responsiveness of an in-house team.
multi-site teams — with the discipline of a carrier and the
responsiveness of an in-house team.
99.95%
Uptime target across managed sites
24x7x365
Continuous moitoring & response
15 min
P1 response, in writing
< 30 days
Kickoff to first KPI report
Your network
is doing more.
01 - The operational gap
WHY NOW
Your IT team isn't
01 – After hours
Outages don’t wait for business hours.
A 2 a.m. switch failure at a remote site can take a full business day to surface — unless someone is watching.
02 – Lean teams
IT is stretched thin.
A Your team should be building what moves the business forward — not chasing tickets and managing vendor TACs.
03 – Distributed sites
Multi-site networks fail unevenly.
Without continuos monitoring and structured reporting, problems compound long before anyone notices.
02 - By the numbers
WHAT CAN YOU EXPECT
The operating
posture, in numbers.
99.95%
Network uptime target
across managed sites.
across managed sites.
Measured monthly
24×7×365
Continuous monitoring
and incident response.
and incident response.
No business-hours blind spots
15 min
P1 response, commited in writing.
Backed by contractural SLA
> 30 days
From kickoff to first monthly KPI report.
Structured 4-week onboarding
03 - The managed service
WHAT WE DO
We run your network.
You run your business.
Cell Dwell becomes your network operations function — covering switches, firewalls, wireless controllers, and access points across every site. You keep strategic control. We carry the operational load.
Defined Process
Contractual SLA
Transparent Reporting
WE OWN – 06 FUNCTIONS
01
Monitoring
02
Incident response
03
Change control
04
Reporting
05
Patch & upgrade
06
Vendor escalation
HOW IT WORKS - FOUR COMPONENTS, DELIVERED AS ONE SERVICE
01
24x7x365 monitoring
Continuos watch over LAN, WLAN, and firewalls, wireless controllers, and access points across every site. You keep strategic control. We carry the operational load.
02
Incident management
We identify, log, prioritize, troubleshoot, and resolve. Automatic L2/L3 and vendor TAC escalation when needed.
03
Change management
CAB-aware planning, maintenance windows, rollback procedures, testing, and documentation for every approved change.
04
Service reporting
Weekly health snapshots, monthly KPI reports, and change / major-incident reports. Your network, made legible.
04 - Service levels
THE COMMITMENT
OUR SLA -
In writing
| Priority | Definition | Response | Escalation | Target resolution |
|---|---|---|---|---|
| P1 | Critical — outage | 15 min | 45 min | 24 hrs |
| P2 | Major — degraded | 30 min | 1 hr | 36 hrs |
| P3 | Minor — service request | 4 hrs | 4 hrs | 48 hrs |
SLA TARGETS MEASURED MONTHLY - SURFACED IN YOUR KPI REPORT
HOW TICKETS MOVE - A CLEAR PATH, EVERY TIME
● L1 - Monitor
NOC alerts & triage
Ticket creation, first-touch troubleshooting, and visibility from minute one.
● L2 - Resolve
Network engineering
Configuration, deeper diagnostics, and resolution by senior engoneers.
● L3 - Root cause
Architecture & review
Design fixes, post-incident review, and structural recommendation.
● L4 - Vendor
Direct vendor escalation
We carry the case to Cisco, Meraki, Fortinent, Juniper, or Aruba - and drive RMA.
05 - Scope
IN & OUT OF SCOPE
What's included.
What isn't.
INCLUDED - 05 ITEMS
+ Monitoring & support for covered network devices
+ Incident response & vendor escalation
+ Approved change requests under contract rules
+ Routine patching, upgrades, and KPI reporting
+ Full onboarding across a 36-month engagement
NOT INCLUDED - 05 ITEMS
- Hardware, software, licensing, and cabling costs
- Major redesigns & large ipgrade programs (separate SOW)
- Unsupported equipment or end-of-life software
- Training service and ISP-issue resolution
- Customer-caused issues outside agreed responsibilities
06 - Onboarding
YOUR FIRST 30 DAYS
Structured
onboarding
Value, quickly.
Week 01
Discover & document
Inventory devices. Establish monitoring baselines. Define escalation contacts and change-approval authorities.
Week 02
Instrument & integrate
Deploy monitoring, alerting, and ticketing integrations. Validate alerting paths. Dry-run incident response.
Week 03
Shadow & refine
Live monitoring with joint review. Tune thresholds. Walk through change-control and reporting cadence together
Week 04+
Go live
Cell Dwell assumes full operations. First monthly KPI report lands within 30 days of go-live.
WEEKLY CHECK-INS THROUGHOUT ONBOARDING - ESCALATION PATHS ACTIVE FROM DAY ONE
07 - Backhaul - Adjacent service
CELLULAR OFFLOAD
Turn your building
into a revenue-generating cell tower.
Enterprise-grade cellular connectivity for your guests. Passive income for you. We replace outdated cell coverage with wireless access points that act as mini cell towers — right inside your facility.
It runs quietly in the background, so your guest experience stays front and center.
